Support
Questions, bugs or ideas. Write to us and the people who build the app will answer.
Help with the app
Setting up workouts, picking apps, the Lock Screen countdown, or anything that isn't behaving.
Email usReport a bug
Something crashed or didn't lock when it should have. Tell us what you tapped and what happened.
Email usBilling and restability+
Questions about your plan. Refunds and cancellations go through Apple, but we'll point you the right way.
Email usPrivacy and your data
Questions about what we collect, or a request to delete what's tied to your install.
Email usQuick fixes
- My apps aren't locking
- In restability, open Settings and check that Screen Time is on and that Locked Apps shows the apps you want.
- There's no countdown on my Lock Screen
- Open the Settings app, find restability, and make sure Live Activities is on.
- I paid but restability+ isn't on
- In restability, open Settings and tap Restore Purchases, signed in to the Apple Account you paid with.
- I moved to a new iPhone
- Sign in to the same iCloud and your history and settings come back on their own. Pick your locked apps again: Apple keeps those on the device that chose them.
Reporting a bug
A bug is much quicker to fix with a little context. Where you can, tell us:
- Your iPhone or iPad model and iOS version
- What you tapped, and what you expected to happen
- A screenshot, if a screen looked wrong